Frequently Asked Questions
Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Tarylen Cleaning Services.
General Questions
Simply call us or fill up the form and we will give you a quote on the phone or arrange visit the property if necessary..
Speed is relative. That is why we charge by the job. Our cleaning technicians are professionals and some of them are very fast without comprising quality and other are slower and achieve the same result..
We only will request that if there is any special requirement or for deep cleaning or move outs cleanings to make sure that we truly understand the scope of work required and bring the right equipment, products and team members..
Cleaning supplies are included by default. This ensures your cleaner uses the products that are already proven nd certified by us. If you want us to use a different product, please call or office so we can contact the manufacture and get the Data Safety Sheet and property instructions and training.
However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.
Please get in touch with us right away (24 hours) and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by calling our office or emailing us.
We allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
For recurring residential cleanings, you are not charged until after the cleaning has been completed. For Move outs and one time cleaning, so will be charged at the moment of the booking
We do have a cancellation policy as our cleaning technicians count on the jobs everyday and its important for us that our clients keep their commitment too. Clients can cancel an appointment up to 3 days without penalties. After that you will be charged 50% of the cleaning fee. If we go to the property and we cannot access the property, or for any reason beyond our responsibility we cannot provide the service, you will be charged 100% of the cleaning fee. You will always receive an email 24 hours before the cleaning confirming, and our office manager will text you or call you at the beginning of the week to confirm.
Cleaning Questions
The difference between a Deep Clean and a Regular Clean is not only the level of dirtiness, its the different scope of work.For example light fixtures are not included in our regular cleaning, but they are in our Deep Clean. Also, the regular cleaning is a maintenance cleaning, so its priced based on light soil. If you feel that we need to wet clean blinds for example, instead of dust them, that is vindicator that you need a deep clean. We suggest do a deep clean twice a year.The First Time Cleaning, is the first time that we go to a new recurrent client. This cleaning is little more higher than your regular price will be, as will take us more work to bring your house to a maintenance level for your recurring cleanings. First time cleaning is NOT a deep cleaning. Call us for our detailed scope of work
We do not cover work with mold, human fluids, animal feces, mice droppings and sewage backups. If you have any issues with those kinds of substances, you need to hire a restoration service.
Our common extra services are: Dish washing, Inside fridge, Inside oven, organize linen closet, organize and clean pantry, inside cabinets and drawers, laundry, pick up toys and clothes, etc. If you have anything in mind that is not in our scope of work, give us a call to see if we can accomodate..
For most of our recurring cleanings, one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward. If you need a bigger team give us a call
Absolutely. The cleaners go through a screening process that includes a background check, reference checks and in-person interviews. Our company also is insured and bonded.
Vacation Rental Questions
We were born in the vacation rental industry and our owner also own a ultra luxury VR company, so we know what we are doing. We use the four seasons - 5 star hotel standards for cleaning and setting. Beauty, not only cleaning, is the name of the game.
Absolutely. Our team is trained to work fast and efficiently so all our properties are ready on time.
Of course you do! This is Hospitality. We work 7 days a week, 365 for our vacation rentals clients that have back to back cleaning sion weekends or holidays, We never miss a cleaning.
Yes, we do daily housekeeping that you can offer to your gust, turn down service for Boulder and Longmont only, deep cleanings after 30 days stays and freshen cleaning if have been more than 10 days after we clean and you have a guest coming.
No, we are professionals in this area, and our prices include the laundry off-site. We have our own laundry facilities where we can secure quality control always and make sure that our cleaning technicians bring with them clean and fresh linens each time.
Move Out Questions
When you move out, there is a high standard of cleaning, sanitization and renewal that need to happen for the next family receive the property in good conditions. A move Out cleaning is the most detailed cleaning as we get inside of each cabinet, drawer, closet, shelves, inside all appliances, scrubbing everything to bring it back to new as much as possible. Our move outs are always do in different stages and our supervisor check them before we tell you that the cleaning is ready.
We do need to receive the house completely empty without trash. Any small or forgotten items will be toss in the trash at the property. If by any chance you were not able to hire a trash removal service before, let us know and we can do that for you and add it to your invoice. We are not responsible for things left behind.
Unfortunately we do need to have full possession of the property to performance our job properly. Having random people going in and out is not safe for our team and also we are the responsible of the property while we are there. Always book us after you are done with all other vendors so we can don the final cleaning
No. However we are move happy to wash/clean them if you have a handyman that can leave them down in the counter for us and they can put it back after.
No, those are different kinds of companies, and more than happy to recommend you some local trusted vendors.
We do use tools with extensions poles that allow us to reach very high places. However, our technicians only can use a 2 step ladder to reach by hand.